HIGH GEAR FULFILLMENT: TERMS OF SERVICE & OPERATIONAL AGREEMENT

This platform and the associated physical fulfillment services are operated by High Gear Fulfillment. Throughout the site and our commercial agreements, the terms “we”, “us” and “our” refer to High Gear Fulfillment. We offer our technological infrastructure, warehouse environment, and fulfillment services conditioned upon your acceptance of all terms, policies, and Service Level Agreements (SLAs) stated herein.

By engaging our Service, you acknowledge that migrating logistics operations is a critical enterprise function. Our terms are structured not merely as legal protections, but as a framework for operational alignment, designed to protect your unit economics and ensure uninhibited market expansion.

SECTION 1 - CLIENT PREQUALIFICATION & ACCOUNT PROFILING

  • Operational Prerequisites: To ensure mutually beneficial unit cost efficiency, High Gear Fulfillment requires partners to maintain consistent order volumes and defined operational scopes. We reserve the right to audit your fulfillment profile—including SKU complexity, dimensional weight data, and hazmat restrictions—prior to executing an agreement.

  • Origin of Data: You agree to provide current, complete, and highly accurate data regarding your inventory and sales channels. Inaccurate diagnostic depth regarding product dimensions or inbound freight can compromise our ability to meet SLAs.

SECTION 2 - SERVICE EXECUTION & DEMAND HANDLING

  • Omnichannel Distribution: Our infrastructure supports complex, multi-channel sales environments. By utilizing our Service, you agree to adhere to our standard operating procedures for direct-to-consumer (DTC) fulfillment, wholesale B2B routing, and specific retail compliance mandates.

  • Demand Surge Handling: We recognize that successful scaling often results in unpredictable demand spikes. While our facilities are engineered for high-velocity fulfillment architecture , brands must provide advanced forecasting for viral merchandise drops or holiday volume surges to ensure adequate capacity planning.

  • Value-Added Services (VAS): Specialized requirements extending beyond standard pick-and-pack—such as kitting, custom unboxing experiences, or garment-on-hanger (GOH) storage—must be explicitly defined in your commercial contract and are subject to specialized pricing tiers.

SECTION 3 - TECHNOLOGY, INTEGRATIONS & DATA

  • Systemic Connectivity: We provide technological capability for seamless integrations with major e-commerce storefronts (e.g., Shopify) and legacy Enterprise Resource Planning (ERP) software.

  • Real-Time Analytics: You are granted access to our proprietary dashboard for real-time tracking and inventory distribution management. You agree not to reverse-engineer, duplicate, or exploit any portion of this technological infrastructure without express written permission.

SECTION 4 - COMMERCIAL TERMS & PRICING TRANSPARENCY

  • Fee Structure: High Gear Fulfillment is committed to the elimination of hidden fees. All charges regarding storage, pick-and-pack, dimensional weight shipping, and reverse logistics will be explicitly outlined in your Master Services Agreement (MSA).

  • Modifications to Pricing: Due to fluctuations in carrier rates and macroeconomic factors, we reserve the right to modify our pricing benchmarks. Clients will receive advanced written notice of any structural pricing changes.

SECTION 5 - RISK MITIGATION & LIMITATION OF LIABILITY

  • Anxiety Mitigation: Our fundamental mandate is risk reduction. However, in the physical supply chain sector, High Gear Fulfillment's liability for inventory shrinkage, damage, or loss is strictly limited to the allowances defined in your specific MSA, typically calculated as a fraction of the manufactured cost of the goods.

  • Carrier Delays: High Gear Fulfillment is responsible for the rapid execution of internal operations and maintaining an exceptionally low error rate. We are not liable for subsequent delays, routing failures, or stalled inventory caused by third-party freight carriers or final-mile delivery networks.

SECTION 6 - TERMINATION & OFF-BOARDING

  • Both parties retain the right to terminate this agreement according to the notice periods established in your commercial contract. Upon termination, the brand is responsible for all costs associated with the final removal of inventory and the closing out of accounts.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you logistics operations shall be governed by and construed in accordance with the laws of the United States.